Tuesday, May 31, 2005

Complain, If You Wanna Live Longer

Just this year alone, I must have filed at least half a dozen complaints against numerous organizations. I didn't want to but they were just begging for it. How can I refuse?

Case 1:
Went for lunch with my boyfriend at this restaurant and the service was painstakingly slow. It would have been more fun to watch paint dry! Requests went unfulfilled even after several reminders. Sent a complain letter to the owner of the restaurant to voice my dissatisfaction soon after.

Case 2:
Mom bought an air-conditioning unit with a price tag of RM1450 but was charged RM1486 when she paid using credit card. I raised the issues among some friends and majority said that the merchant had a right to do so. I wasn't satisfied as most people simply spew forth bullshit without knowing any better anyway. A call to the local authorities confirmed that charging a customer more than the stipulated price even when they pay using credit cards is an offence. I happily lodge a complaint against them right there and then. The merchant should be hearing from the government boys anyday now.

Case 3:
Stopped by a local branch of Bank Bumiputra Commerce to have my address changed and realized that I forgot to bring my account number along with me. The customer service desk was empty but there was 2 officers sitting nearby. I asked for the forms to fill to change my address and politely requested if one of them could help me check my account number from the customer service's terminal but they told me to take a number and queue up. Fine. After a few minutes of waiting I realized I was running late to get back to the office and walked over to one of the Malay lady officer still sitting there and asked if I can faxed the form over after I had the account number filled in. She had forgetten her own company's fax number it seems so I again politely requested her help in looking for it. Her exact reply was 'Aiyah no need to fax la... you bring over to the office lor...'. What she is really saying is, she's a lazy bitch who's too useless to even just help look for a fax number for a customer. A phone call to the complaint department later soothed my nerves.

Case 4:
My manager had the nerves to tell our Managing Director that 3 of his staff, including me, resigned in the space of less than one year because the project we are working on is a bit too tough to handle. The fuckface was implying that we can't handle our jobs which is a TOTAL LIE! I have since emailed my MD to set the record straight, thank you very much.

Case 5:
Placed a booking for an apartment in February with LBS Bina Group Berhad's sales office's agent and didn't hear from the agent again at all after that. He promised to arrange for the bank loan but he didn't. I had to call and arrange my own loan and by that time I got it done it was already April. The bank agent told me the lawyers would call regarding signing of the S&P documents within a maximum of 3 weeks. 3 weeks passed into May and after a lot of calls to the sales office, developer and lawyers and sifting through the bullshit of the agent, I found out that the agent had done zilch since my booking was placed. A storm brought upon the director of the developer company helped me recover my booking fees and I cancelled the sales with them even when the director cheesily offered a rebate of over RM2000 if I don't cancel the sale. What?!! RM2000 and you think you can buy me over? Yea right! You should go kill yourself for being so cheap! Anyhow, I've lodged a report on them with the local authorities. Go me!!!


Alucard said...

For your case 1, I will eat whatever they put on the table (normally some nuts) and walk away. If they hold me, I'll say, buzz off, unless you want your arm of yours broken. Sorry to say, but I think even after I finished my shitting, me meal isn't even ready.

For your case 2, normally they do charge if there is no sticker indicating visa/mastercard. And we need to ask..."Do you charge extra?" But I've always wonder, why is it that when we buy something from some merchants, we are charged 3%? Is that legal?

Case 3, Once happened to me in Alliance bank USJ. There were about 10 people waiting in the line and there's only one cashier. I waited and waited until my patience wore off. Then I asked for the manager and screwed him instantly in front of everyone. Immediately he opened up a new cashier.

The other cases I didn't experience yet.

bman said...

Take time off, go for a vacation with your bf and get more sex.

jovis said...


Fuck them all who provides bad service!

Fuck them all who dare not to tell the truth!

Fuck them all who block our way when we are rushing from one place to another!

Fuck them all!!!

princessE said...

I can relate to case 5. Sad to say I alr bought the apartment and had been going through hell to get things right with the developer. I even told them off for charging me so many late fees when it was them who were clearly late in sending the invoices out. The nerves of them, I sent an appeal letter(wish it was a complain letter) asking them to check while I meticulously included all details of transactions btw me and the bank. Clearly they could not find any evidence to counter my attacks and had to waive the late fees. The nerves of them!

Btw, i agree with not charging extra fees if credit card is used. They shld not impose the additional fee to consumers just because they were too lazy to get the transactions settled with the banks.

*Hail the consumers*

PuppySlayer said...

Case 4 caught my interest. Did you move to another department, and your previous boss has a grudge with you, and thus called the MD to mouth off? Or did your previous boss called the MD of a different company that you're currently working in?

Schweeney said...

I've resigned from my current company and the moron who is my immediate superior was called in for questioning by our MD a few days ago because he can't seem to retain his staff.

Luckily tomorrow will be my last day in this hell hole!

Hip hip hooray!!!

Dafthamsta said...

To set the record straight on the extra credit card charges, what the merchant is doing is passing on the bank's fees to the customer.

Merchants are charged that 3% (not sure if that is the exact fee) of the sales price by the bank for usage of credit card transactions. So these cheapos try to avoid paying their bankers by getting the customer to fork out the sum.

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truth said...

I have some experiance same as in case 1 too. Some restaurants are really slow.Will complain after eating the meal. :P or else you never know what they going to put in your food.

Wingz said...

*Pray to god* pls dun lemme meet this kinda customer pls pls mighty pls ....

Schweeney said...

Good idea. :)

A customer who knows his or her rights are nothing to worry about if the service is up to par. ;)