No. 1: Domino's Pizza
No. 2: Yellow Cab Pizza Co
Well, this chain only has like a few outlets in Malaysia and mostly in the Klang Valley only. I heard rave reviews from friends about how good their pizza and pasta are so I ordered from them during a recent training session I had with my users. I placed the order at around 12.30pm and they told me that it takes about 45-1 hour for them to deliver as they were short on staff and it was raining. I said OK as some of my users had stepped out for prayers and will not be back so soon.
By 1.45pm when there was still no delivery I was losing my patience so I called them and they said that on that particular Friday, their riders did not come to work so they had the kitchen staff doing the delivery and that they were already on their way. My office is barely 10 minutes away from their shop. By 2.15pm I got a call and went downstairs to the lobby to bring the delivery guy up to my training room. Unfortunately, he apologetically told me that the pizzas were meant for another customer as he was given the wrong package to deliver. He told me that another kitchen staff was on his way with the correct pizzas for me which did not arrive till 2.30pm.
By this time I was already pissed off and called to complain. All their 'Sorry ma'am' did not help the situation at all. I was hungry, my users were hungry. Not good. By the time we finally get to sink out teeth into the pizza it was already 2.40pm. The service sucks big time and the only saving grace was that the pizza and pasta were actually good. I highly recommend the Charlie Chan Chicken Pasta. I'd say if you want to order from them then make sure your stomach is not already growling from hunger and if your patience and tolerance level is high. Well, that person is usually not me and I've thrown away the free voucher they gave me for delivering my pizzas after 2 and 1/4 hours.
No. 3: Pizza Hut
Now, this pizza delivery service needs no introduction here in Malaysia. Many of us probably grew up listening to the annoyingly catchy 755-25-25 song on the TV while we're growing up. Surprisingly, I never ordered from their pizza delivery service before till even the infamous number had changed now. One fine afternoon, my Mom suggested to try Pizza Hut as we usually orders from Domino's so I did. They took more than 30 minutes to arrive and gave me an envelope which the delivery guy told me was a free regular pizza voucher. I just accepted it without looking.
Few weeks later, I decided to use the voucher but the person on the phone told me that the delivery guy had given me the wrong voucher as my voucher is only valid for take-aways. By right, he should have given me a voucher that can be used when I order delivery service again. So, after checking with her supervisor she called me back to say I can still use the voucher for delivery as it was their fault to have given me the wrong voucher in the first place.
What do you know? There was a pizza but the flavour was the same as the one we had already devoured. More frantic calls ensued and him blaming some other people back at the shop and he said he will be back again with the correct pizza. I called the hotline to complain and I basically told them I would NEVER order from their delivery service again. A lot of lame ass apology and excuses were thrown forward to no avail. I was furious! The 2nd pizza with the correct flavour only arrived like an hour AFTER we had already finished eating the first pizza.